Terms of service

Flossytrukid BnB (“Flossytrukid”, “we”, “us”) runs an online marketplace that connects people offering short-stay accommodation in Kenya (hosts) with people looking to book it (guests).

We are not a party to the stay itself. When a booking is confirmed, the accommodation agreement is between the guest and the host. We provide the platform, collect payment on the host's behalf, enforce these terms and offer support.

We review listings before they go live, but we don't own, manage or inspect every property in person. Hosts are responsible for the accuracy of their listings.

• You must be 18 or older and able to enter a binding contract under Kenyan law.
• Give accurate details — including a Kenyan mobile number for M-Pesa — and keep them up to date.
• Keep your password private. You're responsible for activity on your account.
• We may suspend accounts that break these terms, put others at risk or are used for fraud.

Prices are listed in Kenyan shillings (KES). Before you pay, we show the full total: nightly rate, any weekly discount, cleaning fee and our guest service fee of 10%.

• Payment. You pay through M-Pesa by approving an STK push on your phone. We never ask for or store your M-Pesa PIN.
• Instant Book stays are confirmed as soon as payment succeeds. Request-to-book stays are confirmed only when the host accepts; if they decline, you're refunded in full.
• Unpaid reservations hold the dates for 15 minutes and then expire without charge.
• We hold the payment until check-in and then release it to the host, minus the 3% host fee.
• Off-platform payments are not allowed. Paying a host directly (cash, Till, Paybill or bank) is outside these terms and not covered by our refund or support commitments.

Demo note: in this demo, M-Pesa payments are simulated and no money moves.

Each listing has one of three cancellation policies, shown before you book:

• Flexible: Cancel up to 24 hours before check-in for a full refund. After that, the reservation is non-refundable.
• Moderate: Cancel at least 5 days before check-in for a full refund. Cancel later and you get 50% back.
• Strict: Cancel at least 14 days before check-in for a full refund, or 7–13 days before for 50% back. After that, no refund.

If a host cancels a confirmed booking, or declines a request, the guest receives a full refund. Refunds are paid to the M-Pesa number used for the booking. See the Help Centre for examples.

• Describe your place honestly, with recent photos, accurate amenities and the correct location.
• Hold the permits and registrations your county and the Tourism Regulatory Authority require, and declare your rental income to the Kenya Revenue Authority.
• Honour confirmed bookings, your listed price and your cancellation policy.
• Keep the property safe and clean, with working smoke alarms, a first-aid kit and secure access.
• Use guests' personal information only to host their stay, in line with the Data Protection Act, 2019.
• Don't discriminate against guests, and never install cameras in private spaces.

• Respect the house rules, check-in and check-out times and the number of guests you booked for.
• Treat the home with care. You're responsible for damage caused by you or your visitors beyond normal wear.
• Don't host parties or events unless the listing allows them.
• Keep payments and important agreements on Flossytrukid.

You keep ownership of the photos, descriptions and reviews you post, and give us a non-exclusive licence to show them on Flossytrukid and in our marketing.

• Only guests who completed a stay can review it, and reviews must reflect a genuine experience.
• Hosts may reply publicly once. Offering rewards for positive reviews, or threatening guests, isn't allowed.
• We may remove content that is false, discriminatory, infringes someone's rights or breaks Kenyan law.

We work hard to keep Flossytrukid reliable, but the platform is provided “as is”. To the extent Kenyan law allows, we aren't liable for the condition of a property, the conduct of hosts or guests, or indirect losses arising from a stay.

Where we are liable, our total liability for a booking is limited to the fees we earned on it. Nothing in these terms limits rights you have under the Consumer Protection Act, 2012 or liability that cannot be excluded by law.

These terms are governed by the laws of the Republic of Kenya. If something goes wrong, contact us first — most issues are resolved quickly by our support team.

If we can't resolve a dispute together, either side may refer it to mediation in Nairobi, and failing that, to the courts of Kenya, which have exclusive jurisdiction.

We may update these terms as the service grows. We'll post the new version here and, for significant changes, tell you by email or in the app before they apply.

Questions? Email support@flossytrukid.rytrix.co.ke or call +254 700 000 000.